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KB00006858: Batch Stuck in New or Running Status in Batch Instance Management...
Issue: In Ephesoft Transact, the batch instance status in the Batch Instance Management screen does not progress from New to Running. The batch instance status may also be stuck in Running where the...
View ArticleKnown Issue: Importing Existing Batch Class with Email Configuration Error
Issue: In Ephesoft Transact 2019.1 and 2019.2, an error occurs when importing an existing batch class with email configuration. Solution: Manually delete email configurations of the existing batch...
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KB00007045: Batch Error with RECOSTAR_HOCR Plugin
Issue: In Ephesoft Transact 4.5.X.X, 2019.1, and 2019.2, a batch error occurs while running the RECOSTAR_HOCR plugin. The error message says, “Uncaught Exception in readOCR method. Exception occurred...
View ArticleKnown Issue: Batch Instance Priority Error
Issue: In Ephesoft Transact 2019.1, users are unable to change the batch instance priority on the Batch Instance Management page. When the field is edited, it turns red, and the following error message...
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KB00007089: Pre-request Information is Required in the Postman Application...
Issue: Pre-request information is required in the Postman application for the Ephesoft UploadBatch web API. Solution: Open the Postman application. In the POST field, enter a URL in the following...
View ArticleKB00007088: Ephesoft Transact Does Not Extract Chinese Characters from the...
Issue: Ephesoft Transact does not extract Chinese characters from the PDF417 barcode format. Ephesoft Transact Barcode Engines currently do not support Chinese characters; therefore, incorrect results...
View ArticleKB00007087: Users Cannot Uninstall Ephesoft Transact with a Normal User ID
Issue: Users cannot uninstall Ephesoft Transact by using a normal user ID instead of a root account for Linux operating systems. Solution: It is not recommended to remove or uninstall Ephesoft Transact...
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KB7092: Login Failure Occurs after Integrating with Microsoft Active...
Issue: Users cannot log into Ephesoft Transact after integrating with Microsoft Active Directory authentication as shown below: The following error is the INFO log file: java.net.UnknownHostException:...
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KB00022586: KV Page Process Error from Upgrade Issue from Ephesoft Transact...
Component: KV Page Process Impact: High Affected Version: Ephesoft Transact 4.5.0.1 Issue: After upgrading from Ephesoft Transact 4.5.X.X to Ephesoft Transact 4.5.0.1, the page level fields in the...
View ArticleKB00007543: Batch Instance Stuck at Export Cleanup Stage
Issue: In Ephesoft Transact 2019.2, when customizing an export script to export all the metadata into a .csv file, the batch instance is stuck at the export’s cleanup stage. The following error...
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Known Issue: Learn Databases Error in Ephesoft Transact 2019.2
Issue: In Ephesoft Transact 2019.2, when mapping a certain index field to a database field in FuzzyDB Extraction Configuration, the following error message displays: Unable to Learn databases. An issue...
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KB00007654: Configure the Thai language for Tesseract in Ephesoft Transact...
Issue: Users want to configure the Thai language for Tesseract in Ephesoft Transact 2019.2. Solution: Download the Thai Tesseract data. Right-click the file and unblock the security option. Unzip the...
View ArticleKB00010300: EText Limitations
Issue: Some PDFs cannot be extracted using EText mode. When EText is enabled in the batch class, Ephesoft Transact uses Recostar’s EText .rsp file to OCR any documents for extraction. EText mode will...
View ArticleKB00010399: Cleanup Issue for FINISHED Batches in 2019.1
Environment: Ephesoft Transact 2019.1 on Windows with MSSQL database. Issue: There is an issue in Ephesoft Transact 2019.1 where the FINISHED batches in the Batch Instance Management screen do not get...
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KB00010723: Date Regex Expression Validation Error
KB00010723: Date Regex Expression Validation Error Issue: The error “Date could not satisfy the validation pattern” (Figure 1) may occur when a date regex expression has been defined in Validation...
View ArticleKB00010775: Batch Class Import Error
Issue: In Ephesoft Transact 2019.1 or above, a large batch class fails to import in the Batch Class Management screen when your Ephesoft Transact environment is set up as the following: HAProxy server...
View ArticleKB00010248: Incorrect URL After Logging Out
KB00010248: Incorrect URL After Logging Out Issue: When logging out of Ephesoft Transact 2019.1, the page incorrectly directs to the Ephesoft Transact home page instead of the login screen. Solution:...
View ArticleHow to Manually Install Microsoft’s TrueType Core Fonts
How to Manually Install Microsoft’s TrueType Core Fonts Affected Ephesoft Transact versions: 2020.1 or above Affected operating systems: Linux Ghostscript is no longer supported in Ephesoft Transact...
View ArticleHow to Update to a Previous Version of RHEL
How to Update to a Previous Version of RHEL Affected version: Ephesoft Transact 2020.1 Operating systems: Linux Linux distributions: Red Hat Enterprise Linux (RHEL) This article provides information on...
View ArticleKnown Issue: Locked Batch Classes in Ephesoft Transact
Known Issue: For all versions of Ephesoft Transact, an issue occurs on instances using Google Chrome versions greater than 80.0.3.3987.149 (64-bit). If a batch class is opened for review or...
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