Known Issue: MariaDB breaks when upgrading from 4.0.3.0 to 4.5.0.0
Issue Description: When you are attempting to upgrade from 4.0.3.0 to 4.5.0.0, the mariaDB service is stuck and is in starting state forever. This is a known issue and a hotfix is provided for this...
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Transact v4.5.0.0 Performance is Slower than v4.1.2.0 when Using Recostar...
Issue: Ephesoft Transact v4.5.0.0 performs more slowly than Transact v4.1.2.0 when processing a small, 20-page PDF file using the Recostar SaveImage.exe files. This is applicable only if you are using...
View ArticleHow To Process Large Batches
Topic #24771 : How To Process Large Batches Applicable Ephesoft versions: 4.5 onwards (previous versions may require slightly different settings) Larger Batch Instances may require some additional...
View ArticleConnecting to MSSQL database over SSL connection
Configuring and connecting to the MSSQL database over SSL connection To configure the MSSQL database over SSL connection: a. Stop the Ephesoft Transact server. b. Download the jtds-1.3.1.zip file....
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KB00024806: Issues connecting to an encrypted MS SQL database for APP or...
Applies to: All Versions of Ephesoft Transact Issue: Ephesoft Transact does not have an out-of-the-box option to connect to a secure socket layer (SSL)-enabled database, but you have the option of...
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KB00026123: Increasing log file size and archived log files
Applies to: Ephesoft Transact v4.5.x.x Topic/Category: Logging Issue: By default, the size of the Ephesoft Transact log file is set to 2MB. Also by default, the maximum number of archived files is set...
View ArticleKB00027566: Table is extracted with zero confidence using Tesseract
Question Why am I getting zero confidence when testing table extraction Answer Check if you are using Tesseract OCR plugin. Switching to Recostar appears to have resolved the problem Our engineering is...
View ArticleKB00026393: Auto-Save or Ctrl +E does not work in Review module in Ephesoft...
KB Article#: KB00026393 Topic/Category: Auto save or Ctrl +E does not work in review module Ephesoft version(s) affected: Ephesoft Transact 4.5.0.0 Issue: After a user partially reviews a batch...
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KB00026054: How to Change to 12 or 24-hour Format in Reports
KB Article #: KB00026054 Applicable Ephesoft Transact versions: 4.1.2.0, 4.1.3.0, 4.5.0.0, 4.5.0.1, 4.5.0.2 Instructions: Throughput Reports and Time Format This document describes how to define the...
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KB00027586: Setting Connection to an Encrypted MS SQL Database from App or...
KB Article: KB00027586 Applies to: All Ephesoft Transact versions Issue: Transact does not have an out-of-the-box option to connect to a database that is enabled for Secure Socket Layer (SSL). Root...
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KB00027825 – Is there a way to disable HTTP after we have enabled SSL
KB00027825 – Is there a way to disable HTTP after we have enabled SSL Question: I have enabled SSL following this doc – https://ephesoft.com/docs/enable-ssl/. Is there a way that we can disable HTTP...
View ArticleProcess Execution Time-out Error
Process Execution Time-out Error Issue: The following error occurs when trying to manually upload a supported file type: “Failed to execute successfully due to: Process execution Time-out due to...
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Known Issue: Format Options
Issue: When adding fields to the format conversion, the order that the rules are added is not the order that the rules are run. When you save the rules and come back, the true order of the rules will...
View ArticleKB00027534: How to Create a Script to Remove Blank Pages
This article describes how to remove blank white pages from document files in all Ephesoft Transact versions. Blank pages can be removed from documents contained in batch instances when processing...
View ArticleKnown Issue: Index Field Description Length
Issue: The description of document index fields in Transact gets truncated. Solution: To fix this issue, follow the steps below: Navigate to <Ephesoft Installation...
View ArticleKnown Issue: JXplorer
Issue: After initial installation of Ephesoft Transact, JXplorer does not start. The message “‘java’ is not recognized as an internal or external command” displays. Ephesoft Transact Version(s)...
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Known Issue: JConsole Connection Error in Ephesoft Transact 2019.2
Issue: JConsole will not connect to port 8900 in Ephesoft Transact 2019.2. The following error message displays: Description: For Ephesoft Transact versions before 2019.1, users configured dynamic...
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How to Activate the DoD Banner Feature
In all versions of Ephesoft Transact 4.5.X.X and above, a new feature is added where a dialog box with a master subscription agreement (MSA), end user license agreement (EULA), and a United States...
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Known Issue: HTTP Status 404 – Not Found Error after Starting Ephesoft...
Issue: The following message displays after starting Ephesoft Transact 2019.2. This issue is caused by multiple attempts of running database upgrade patches on Ephesoft Transact 2019.2. The following...
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Known Issue: Blank Screen Displays after SSO Login
Issue: In Ephesoft Transact 2019.2, a blank screen displays after logging in using SSO and selecting any administrator or operator option. Solution: Remove the security constraint .xml tags by...
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