Clik here to view.
KB00010300: EText Limitations
Issue Some PDFs cannot be extracted using EText mode. When EText is enabled in the batch class, Ephesoft Transact uses Recostar’s EText .rsp file to OCR any documents for extraction. EText mode will...
View ArticleClik here to view.
Migrating the Ephesoft SharedFolders Location
Applies to: Ephesoft Transact 4.x and above This page provides instructions on how to migrate your Ephesoft SharedFolders location to a different path, either Network or Local. Update Property Files...
View ArticleKnown Issue: Swagger UI Not Working with SSO
Applies to: All versions of Ephesoft Transact Issue When Ephesoft Transact is configured for Single Sign-On (SSO), the Swagger UI is not available. The following entry is logged in the catalina.log...
View ArticleKnown Issue: Unexpected Behavior with Restart Batch
Applies to: All versions of Ephesoft Transact Issue Clicking any restart batch option without selecting a batch instance causes the first batch in the list to restart. Instead, an error should state...
View ArticleKnown Issue: Error Incorrectly Logged with saveMobileUpload API
Applies to: All versions of Ephesoft Transact Issue Calling the saveMobileUpload API gives the error “Image Count Allowed Reached”, even when the batch instance is created successfully. This does not...
View ArticlePoor OCR Results in HOCR.xml
Issue OCR results may be incorrect or missing data for non-EText operations. Root Cause This issue may occur because of an incorrect entry in the associated RSP file for the batch class. The default...
View ArticleHow to Install Checkinstall on RHEL
Applies to: All Linux versions of Ephesoft Transact This page provides instructions for how to install checkinstall on RedHat Enterprise Linux (RHEL). Checkinstall files are included in the...
View ArticleClik here to view.
How to Disable the IPv6 Network Protocol
The following steps describe how to disable the IPv6 network protocol on Windows. You may need to temporarily disable IPv6 in a multi-server environment of Ephesoft Transact if any of the following...
View ArticleClik here to view.
Known Issue: CHE Plugin Incorrectly Marked as Dependent
Applies to: Ephesoft Transact 2019.1 and above Issue When adding a new plugin to a module in Transact, you may receive a message that this plugin has a dependency on the Cloud HyperExtender plugin....
View ArticleClik here to view.
How to Enable a Proxy Server with Email Import
Applies to: Ephesoft Transact 2020.1.03 and above This page describes how to configure exchange email proxy server integrations with Email Import. By default, proxy configurations are disabled for...
View ArticleError Logged when Picking up Batches After Upgrade to 2020.1.03
Applies to: Ephesoft Transact 2020.1.03 and above Issue After upgrading from 2020.1.02 to 2020.1.03, the following error may be logged each time you pick up a batch, or when a batch finishes...
View ArticleClik here to view.
Long Processing Times During Folder Import
Applies to: Ephesoft Transact 2020.1.02 and below Issue Batches may take a long time to pass through the Folder Import module when IMPORT_MULTIPAGE_FILES is set to group4 processing while using...
View ArticleCMIS Export Failing on Imported Batch Class
Issue Processing a batch on an imported batch class that has CMIS export configured results in failures at CMIS export. Root Cause CMIS mapping files are missing from the cmis-plugin-mapping folder...
View ArticleIssue Accessing Application Logs
Applies to: Ephesoft Transact 2020.1.03 and above Issue If you use custom scripts or other automated processes to retrieve logs through the web server service, you may experience issues due to security...
View ArticleClik here to view.
Command-line Options for Ephesoft Tools
This page lists the command-line options for all applications included in Ephesoft Transact. Jump to: RecoStar Commands HOCR TIFF to PDF Conversion PDF to TIFF Conversion Extraction Ghostscript...
View ArticleClik here to view.
KB00019437: Spanish Characters Not Displaying Correctly
Applies to: Ephesoft Transact 2019.2 and below Resolved in: Ephesoft Transact 2020.1 Issue When importing documents as new batches in Transact, certain Spanish characters may not display correctly. In...
View ArticleClik here to view.
KB00020735: Cannot Upload or Rename Files in Folder Management
Applies to: Ephesoft Transact 2020.1.02 and above Issue When attempting to upload new files, or edit or delete existing files from Folder Management, the following error will appear: “Upload of #...
View ArticleClik here to view.
KB00019780: Problem Accessing UI After Upgrading from 2020.1 to 2020.1.02
Applies to: Ephesoft Transact 2020.1 and above Issue After upgrading from 2020.1 to 2020.1.02, if Ephesoft is configured to use HTTPS/SSL, you may experience problems accessing the Transact UI....
View ArticleKB00020939: org.quartz.SchedulerException Logging Error/Startup Issues During...
Applies to: Ephesoft Transact 2019.2 and below Issue Prior to Ephesoft Transact 2020.1, the cron expression year values are set to 2020 by default. Upon entering the 2021 calendar year, these...
View ArticleClik here to view.
Known Issue: Index Field Value Separator in Validate_Document Not Working
Applies to: 2020.1.02 Issue When importing a batch class, the string added to the Index Field Value Separator option under the VALIDATE_DOCUMENT plugin is ignored. Instead of the defined string, spaces...
View Article