KB00019437: Spanish Characters Not Displaying Correctly

Applies to: Ephesoft Transact 2019.2 and below
Resolved in: Ephesoft Transact 2020.1

Issue

When importing documents as new batches in Transact, certain Spanish characters may not display correctly. In particular, accents above letters may be converted to an incorrect character.

Root Cause

This issue occurs due to missing UTF-8 file encoding.

Solution

To resolve this issue, perform the following steps.

1. Go to [Ephesoft_Directory]\JavaAppServer\bin.
2. Right-click EphesoftTransact.exe and select Run as Administrator.

Figure 1. Run EphesoftTransact.exe as Administrator

3. Select the Java tab.

Figure 2. Java Properties

4. In the Java Options field, add the following line at the end:

-Dfile.encoding=UTF-8

Figure 3. Java Options

5. Click Apply and then OK.
6. Restart Ephesoft Transact.

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