Applies to: All versions of Ephesoft Transact on Google Chrome 85.0.4183.121
Issue
When accessing Ephesoft Transact on Google Chrome version 85.0.4183.121, you may receive the following error message when trying to use the Web Scanner module:
“Ephesoft Transact Scanner Service is not running. Please run the service or install the Ephesoft Transact Scanner Service.”
Figure 1. Web Scanner Error Message
This error message may appear even if the scanner service is currently running.
Additionally, you may have issues with broken display images on the Review and Validate screens.
Solution
To resolve this issue, perform the following steps.
- In Google Chrome, go to chrome://flags.
- Search for “Reduce default ‘referer’ header granularity”.
Figure 2. Search for Flag
- Set the Reduce default ‘referer’ header granularity flag to “Disabled”.
Figure 3. Disable Flag
- Click Relaunch in the bottom-right of the page. The flag will be updated after relaunching Google Chrome.
Figure 4. Relaunch Chrome
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