KB0010748 Recostar hangs on Specific Type of Image
KB Articles KB Article # 10748 Topic/Category: Scripting, Classification, Document Assembler, Web Services Ephesoft Version: 4-4.0.4.0 Issue: Recostar hangs on Specific Type of Image Solution:...
View ArticleKB0010481 Report Activiti 4x CRON Cleanup Questions: How do we make sure...
KB Articles KB Article # 10481 Topic/Category: Reporting Activiti Ephesoft Version: 4x Issue: Report Activiti 4x CRON Cleanup Questions: How do we make sure FINISHED and DELETED BIs stay for a week...
View ArticleKB0010649 Operators getting login error: User Already Logged In: Disable...
KB Articles KB Article # 10649 Topic/Category: UI Ephesoft Version: 4040+ Issue: Operators getting login error Analysis: 1) Users are getting log in error stating they are logged into another station...
View ArticleKB0010778 “Change Unknown Document Type” Switch Not Functioning in 4x
KB Articles KB Article # 10778 Topic/Category: Classification, Document Assembler Ephesoft Version: 4x Issue: “Change Unknown Document Type” Switch Not Functioning in 4x Analysis: As per the current...
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KB0010597 Name and Description fields in Document Types Setup Not Ready For Edit
KB Articles KB Article # 10597 Topic/Category: Batch Class Definition/Setup Ephesoft Version: 4040 Issue: Name and Description fields in Document Types Setup Not Ready For Edit Solution: We have...
View ArticleKB0010815 Problem learning files.
KB Article #: 10815 Topic/Category: Batch Class Management Issue: Files are missing in the lucene-search-classification-sample folder when Upload Learn Files. Root Cause: A file gets created on the...
View ArticleKB0010630 – Can’t see full text in Batch Class Field(s) drop-down box.
KB Article #: 10630 Topic/Category: Batch Upload Ephesoft Version: v4.0.4.0 Issue: When Batch Class Fields(s) window popup in Batch Upload, can’t see the full text displayed in the drop-down box....
View ArticleKB0010919 – XML file not found in reports
KB Article #: 10919 Topic/Category: Reports Ephesoft Version: v4.0 Issue: When in reporting with the UI set to another language an error message appears regarding a missing XML file Solution: Replace...
View ArticleKB0010847 – Deadlock Prevention
KB Article #: 10847 Topic/Category: Deadlock Prevention Applies to: v4.0.4.0 Solution: Please upgrade to Ephesoft v4.0.5.0 when it is available, there is no ETA on this as of yet. | Documentation Main...
View ArticleKB0010928 – Error log says “Could not load Logmanager...
KB Article #: 10928 Topic/Category: Error in log file. Applies to: v4.0.4.0 Solution: The shown error log message (Could not load Logmanager “org.apache.log4j.LogManager”) is a known scenario in...
View ArticleKB0011010 Ephesoft 4x: Web Services Extraction May not Function with 2 or...
KB Articles KB Article # 11010 Topic/Category: Web Services Ephesoft Version: 4.0.4.0 Issue: Web Services Extraction May not Function with 2 or More Extraction Methods Enabled Analysis: During an...
View ArticleEphesoft application issue on Chrome v48
Known Issues Article Template Known Issue#:11104 Topic/Category: Chrome v48 Ephesoft version(s) Affected: 4.0.4.0 Issue: We have identified an issue that the Ephesoft enterprise application will look...
View ArticleKB0011090 – How to make dropdown wider?
KB Article #: 11090 Topic/Category: Document Type in Validation Page Applies to: v4.0.4.0 Solution: Please find below the css which needs to be added to...
View ArticleKB0011117 – Strange behavior in Kodak WebScan (2 Page Scanning)
KB Article #: 11117 Topic/Category: Web Scanner Issue: Scanner only scan 2 pages then stop, and you have to press scan again to continue. Solution: Edit your Scanner Profile in Batch Class Management...
View ArticleList of Review/Validate Shortcut keys
These are a list of the Shortcut keys that can be used in the Review/Validate screens in Ephesoft. Shortcut keys Use Shortcut Key Save CTRL+E Quick Save CTRL+Q Split CTRL+2 Zoom-in CTRL+1 Zoom-out...
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KB0011178 Recostar Design Studio: Filter Out Background For Fixed Form that...
KB Articles KB Article # 11178 Topic/Category: Recostar Fixed Form Extraction Ephesoft Version: All Issue: Background For Fixed Form is Causing Extraction Interference Analysis: Recostar has some...
View ArticleKB0011129 Reports Have Never Worked in 4x: Everything Else Functions OK
KB Articles KB Article # 9222 Topic/Category: Reporting Ephesoft Version: 4x Issue: Reports Have Never Worked in 4x: Everything Else Functions OK Analysis: Reports database was probably never created...
View ArticleKB0011015 LibreOffice HTML Conversion Formatting is Not Accurate
KB Articles KB Article # 11015 Topic/Category: Email Import, HTML to PDF conversion Ephesoft Version: 4x Issue: LibreOffice HTML Conversion Formatting is Not Accurate Analysis: LibreOffice has limited...
View ArticleKB0011107 External Links Embedded in HTML that Do Not Resolve or Timeout...
KB Articles KB Article # 11107 Topic/Category: Email Import, HTML to PDF conversion Ephesoft Version: 4x Issue: External Links Embedded in HTML that Do Not Resolve or Timeout Crashes LibreOffice and...
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KB0011241 Upgrade Incorrectly Applied Updates to An Older Sharedfolder Reference
KB Articles KB Article # 11241 Topic/Category: Installation Ephesoft Version: All Issue: Upgrade Incorrectly Applied Updates to An Older Sharedfolder Reference Analysis: Sharedfolder or other...
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