KB00023275: Email Import Stops Working While Processing XLSX/XLS File As Attachment

Applies to: 2020.1 and above.

Issue

Email import stops picking up emails for processing when XLSX/XLS files are sent as attachments.

Root Cause

This issue occurs when XLSX or XLS files contain a column count that exceeds 1,024.

Solution

To resolve this issue, follow the steps below.

1. Open Task Manager and kill the batch process that is stuck.
2. End Ephesoft Transact in Task Manager.
3. Navigate to [Ephesoft_Directory]\Application\WEB-INF\classes\META-INF\dcma-open-office.
4. Open the open-office.properties file.
5. Locate the following property:
   openoffice.startCommandForWindows=cmd /c soffice.exe -invisible -accept=socket,host=localhost,port=8100;urp;
6. Change the property to:
   openoffice.startCommandForWindows=cmd /c soffice.exe --headless -accept=socket,host=localhost,port=8100;urp;
7. Restart Ephesoft Transact.

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