KB00020677: Email Import Intermittently Failing

Applies to: Ephesoft Transact 2020.1.02 to 2020.1.03
Planned Resolution: 2020.1.04

Issue

Email import intermittently fails to pick up emails at random intervals. 

Root Cause

This issue occurs due to a conflict with the javax.mail-1.6.1.jar file.

Solution

To resolve this issue, perform the following steps.

1. Stop Ephesoft Transact.
2. Go to [Ephesoft_Directory]/Application/WEB-INF/lib.
3. Make a backup copy of the javax.mail-1.6.1.jar file.
4. Delete the original javax.mail-1.6.1.jar file from the lib folder.
5. Start Ephesoft Transact.

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