KB00023890: Resolving unable to load image popup warning on Table Extraction Screen

Component:

Table Extraction

Issue:

There are scenario’s when the images are deleted from the advanced-test-table folder due to which when opening the table extraction rule we are shown warning popup message as below:

Solution:

This issue happens because entry exists in database table and the files are not present in Shared Folder advanced-test-table folder in the batch class. As you can see in the below screenshot, highlighted file name in table_extraction_detail table is referring to file which is not present in advanced-test-table folder hence when on opening the configuration page it doesn’t find the png file and therefore throws error.

In order to resolve the issue do the following:

1. Make sure to take database backup and batch class export and its batch class folder backup.
2. Delete the entry from table_extraction_detail table in ephesoft database for the file name for which you are seeing the issue.
3. Redeploy batch class from batch class management screen.

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